Privacy Policy

Last updated: April 19, 2023

ForensicXR is committed to providing quality services to you and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

Personal Information

The types of personal information we may collect about you include:

Your name;
Contact details, including email address, mailing address, street address and/or telephone number;
Your organisation details;
Information you provide to us through customer surveys and emails;
Details of products and services we have provided to you and/or that you have enquired about, and our response to you;
Additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
Any other personal information requested by us and/or provided by you or a third party.

We do not seek to collect sensitive information unless it is necessary for our business purposes. Sensitive information includes information about your health, racial or ethnic origin, religious beliefs, and criminal record. If we do have to collect sensitive information, we will do so in accordance with the Australian Privacy Principles — for example, we will only collect sensitive information about you with your consent and where it is reasonably necessary for us to do so, or if we are otherwise allowed or required by law to collect that information. If you provide us with sensitive information, we will consider that you have consented to us collecting it.

Collection and Use of Personal Information

This Personal Information is obtained in many ways including when you:

Correspond or register your details with us;
Make a purchase or attempt to make a purchase with us;
Participate in surveys or questionnaires;
Attend an event with ForensicXR; and/or
Subscribe to our mailing list.

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

To contact and communicate with you;
Provide you with information or services that you request from us;
Deliver to you a more personalised experience and make recommendations;
Improve and develop the quality of the products and services we offer;
Comply with our legal obligations and resolve any disputes that we may have;
As may be required by our partners;
Internal administrative purposes; and/or
Marketing and research purposes.

We may also disclose your personal information to our third-party partners, such as Microsoft and its affiliate companies, to collect, analyse, and use data. The information collected by third parties may be used for a variety of purposes, including marketing and sales activities.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained
With your consent; or
Where required or authorised by law.

Collecting Personal Information from Third Parties

The ForensicXR website may contain links to websites operated by third parties. It is important to be aware that those third-party websites are not required to comply with this Privacy Statement. We are not responsible for the privacy practices of these third-party platforms or websites, and we encourage you to check the privacy policy of that service or website to understand how they will handle your information.

Links to Third Party Sites

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Access to your Personal Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. You will be required to provide identification prior to us releasing personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Policy Updates

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we update our Privacy Policy, we will post any changes to this policy on this page. Changes to this Privacy Policy take effect on the date they are posted.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy and your Personal Information, please contact us at:

Email address: info@forensicxr.com

Contact number: +61 (0) 400 118 887